Terms of Service

Last updated: [DATE]

Overview

Welcome to ALAREY. This website and online store are operated by [LEGAL NAME OF SELLER], trading as ALAREY. Throughout these Terms, “ALAREY,” “we,” “us,” and “our” refer to that seller.

We provide this website, including its content, products, tools, and related services (collectively, the “Services”), subject to these Terms of Service (“Terms”).

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, you should not use the Services or place an order.

Please also review our Privacy Policy at [PRIVACY POLICY URL] and Return and Refund Policy at [RETURN AND REFUND POLICY URL].

Nothing in these Terms excludes, limits, or replaces any consumer rights that cannot lawfully be excluded or limited.

1. Eligibility and Accounts

You must be legally able to enter into a binding purchase agreement under the laws applicable to you.

You agree to provide accurate, current, and complete information when creating an account or placing an order, including your name, email address, shipping address, and payment details.

If you create an account, you are responsible for keeping your login details confidential and for notifying us promptly of any unauthorized access.

You must not use another person’s identity or payment details without authorization.

2. Product Information

We aim to describe and display our products accurately, including their materials, colors, measurements, and features.

Colors may appear slightly different depending on your screen settings and lighting. Product photographs and styling images are intended to help you understand the product; accessories are not included unless expressly stated.

Please review the product description and size chart before ordering. Any stated measurement tolerances will be identified on the relevant product page.

We may update product descriptions, prices, and availability. Changes do not alter the agreed terms of an order we have already accepted, unless you agree or applicable law permits otherwise.

Nothing in this section limits your rights if a product is faulty, materially different from its description, or otherwise does not conform to your order.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms.

An automated order acknowledgment confirms that we have received your order. It does not, by itself, constitute acceptance. We accept your order when we send a shipping confirmation, unless we expressly confirm acceptance earlier.

Before accepting an order, we may need to verify payment, availability, or order information.

We may decline an order for a legitimate reason, including unavailable stock, suspected fraud, payment failure, or an obvious pricing error. If we decline or cancel an order for which payment has already been collected, we will refund the amount paid for the canceled items.

If you need to change or cancel an order, contact us promptly at souverigh@gmail.com. We may be unable to make changes once processing or shipping has begun. This does not affect any cancellation or withdrawal rights you have under applicable law.

4. Prices and Payment

Prices are displayed in the currency indicated on our website or at checkout.

The total amount payable, including applicable taxes and shipping charges collected by us, will be shown before you submit your order.

Any import duties or other charges that are not collected at checkout will be explained before purchase where applicable and required by law.

Prices and promotions may change. Such changes do not affect orders we have already accepted.

You represent that you are authorized to use the payment method provided. Payment processing is subject to the terms and security checks of the relevant payment provider.

If we discover an obvious pricing error before accepting your order, we will contact you to confirm whether you wish to proceed at the correct price or cancel.

5. Shipping and Delivery

Available shipping options, charges, and estimated delivery times are provided at checkout or in the shipping information on our website.

Unless expressly guaranteed, delivery dates are estimates. If a significant delay occurs, please contact us so we can investigate and explain the available options.

Please ensure that your delivery address is accurate and complete. If an address correction or redelivery creates additional charges, we will explain those charges before asking you to pay them.

If your order is lost, damaged in transit, or marked as delivered but has not arrived, contact us at souverigh@gmail.com.

For shipments arranged by us, we remain responsible for loss or damage until you, or a person you designate other than the carrier, takes physical possession of the products.

Nothing in this section limits your statutory rights relating to delivery, delay, cancellation, or refunds.

6. Returns, Refunds, and Exchanges

We offer a 14-day return request period. You must contact us within 14 days after receiving your item to request a return under our store policy.

Full eligibility requirements, return instructions, information about return shipping costs, and refund procedures are set out in our Return and Refund Policy at [RETURN AND REFUND POLICY URL].

To request a return, email souverigh@gmail.com with your order number and the items you wish to return.

Please follow the return instructions provided by our support team. Our business address may differ from the return processing address.

Our store policy does not limit any mandatory cancellation, withdrawal, warranty, or other consumer rights.

Where applicable consumer law grants you a right to withdraw from an online purchase, including an applicable 14-day withdrawal right, that right applies independently of our discretionary return conditions. Exercising a statutory right does not depend on our discretionary approval.

Any mandatory legal requirements concerning refunds, delivery charges, return costs, or refund deadlines take precedence over conflicting provisions in our store policy.

7. Damaged, Faulty, or Incorrect Items

Please inspect your order after delivery and contact us if an item is damaged, faulty, missing, or different from what you ordered.

To help us investigate, please provide your order number, a description of the issue, and photographs where reasonably possible.

We will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.

Our 14-day store return request period does not limit your statutory rights regarding faulty or nonconforming goods.

8. Promotions and Discounts

Promotions, discount codes, and special offers may be subject to additional conditions disclosed with the offer, including eligibility requirements and expiration dates.

Discounts cannot be combined unless expressly stated.

Changes to promotions will not affect discounts already applied to accepted orders.

A reduced or promotional price does not, by itself, remove any statutory consumer rights.

9. Relationship with Shopify

ALAREY is powered by Shopify, which provides the platform used to operate our online store.

Purchases made through this store are transactions between you and ALAREY. Shopify is not the seller of the products and does not fulfill orders on our behalf merely by providing the platform.

Questions about products, orders, deliveries, returns, or refunds should be directed to ALAREY at souverigh@gmail.com.

Your use of separate services provided directly by Shopify may also be governed by Shopify’s applicable terms and privacy notices.

Nothing in these Terms excludes any responsibility that Shopify or another party may have under applicable law.

10. Privacy

Our collection and use of personal information are described in our Privacy Policy at [PRIVACY POLICY URL].

Shopify and other service providers may process information to support checkout, payments, order fulfillment, fraud prevention, and other store functions, as explained in the relevant privacy notices.

Shopify’s consumer privacy policy is available at:
https://www.shopify.com/legal/privacy/app-users

11. Intellectual Property

The website’s original content, including its text, graphics, logos, photographs, and design, is owned by ALAREY or used with permission from the relevant rights holders.

You may access and use the website for personal shopping purposes.

Except as permitted by law or with the relevant rights holder’s permission, you may not reproduce, sell, distribute, or commercially exploit protected website content.

Nothing in these Terms transfers ownership of our intellectual property or third-party intellectual property to you.

12. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that you have the necessary rights to share it.

Your content must reflect your genuine experience and must not be unlawful, misleading, abusive, or infringe another person’s rights. Any incentive received for a review must be clearly disclosed.

You retain ownership of your content. By submitting it for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and format it as reasonably necessary to publish and manage that submission through our Services.

We will seek separate permission before using identifiable customer photographs in advertising beyond the context in which they were submitted.

We may remove content that violates these Terms or applicable law. We will not edit reviews to misrepresent the reviewer’s opinion.

13. Prohibited Uses

You must not use the Services to:

• Commit fraud or engage in unlawful activity.

• Impersonate another person or misrepresent your identity.

• Submit unauthorized payment information.

• Upload malicious software or harmful code.

• Attempt to gain unauthorized access to accounts, systems, or personal information.

• Interfere with the security, availability, or operation of the website.

• Harass, threaten, or abuse other customers or our staff.

• Copy or exploit protected content in violation of applicable law.

• Submit false reviews or misleading information.

We may restrict access where reasonably necessary to address unlawful conduct, security threats, or material breaches of these Terms.

14. Automated Access

Automated tools must not bypass access controls, evade security measures, collect personal information without authorization, or place an unreasonable load on the Services.

Using an authorized shopping assistant or accessibility tool does not relieve you of responsibility for information submitted or purchases authorized on your behalf.

Public search engine indexing and other permitted automated access remain subject to applicable law and the website’s technical access rules.

15. Third-Party Links and Tools

Our website may contain links to third-party websites or provide access to third-party tools.

Those services may have their own terms and privacy policies. Please review them before using those services.

We do not control independent third-party websites and are not responsible for their content merely because we link to them.

This section does not limit our responsibility for fulfilling our own obligations to you or for service providers acting on our behalf where applicable law makes us responsible.

16. Errors and Corrections

We may correct typographical errors, inaccurate information, or omissions on the website.

If an error materially affects an order, we will contact you and explain the available options.

We will not use this section to remove rights arising from an accepted order or to avoid obligations imposed by applicable law.

17. Website Availability

We aim to keep the Services available and functioning correctly, but access may occasionally be interrupted by maintenance, technical issues, or circumstances outside our reasonable control.

We do not guarantee that the website will always be uninterrupted or free from errors.

Any limitation relating to website availability does not affect our obligations concerning accepted orders, refunds, personal information, or mandatory consumer protections.

18. Liability

We remain responsible for our obligations under these Terms and applicable law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the agreement was made or for business losses arising from purchases made for personal use.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms removes your rights to receive goods that conform to their description and meet applicable legal standards.

19. Suspension and Termination

We may suspend or terminate access to an account where reasonably necessary to address fraud, unlawful activity, security risks, or a material breach of these Terms.

Where appropriate, we will explain the reason and give you an opportunity to address the issue.

Termination does not remove obligations relating to accepted orders, outstanding refunds, or rights that arose before termination.

Provisions that are intended to continue after termination will remain applicable to the extent permitted by law.

20. Severability and Waiver

If a provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision immediately does not mean that we waive the right to enforce it later.

21. Agreement and Assignment

These Terms, together with the order details and policies expressly referenced in them, form the agreement between you and ALAREY concerning use of the Services and purchases through the store.

Nothing in this section excludes legally binding statements made to you before purchase or rights arising under applicable law.

We may transfer our rights and obligations to another business only where doing so does not reduce your contractual or statutory rights. We will provide notice where required.

22. Governing Law and Disputes

These Terms are governed by the laws of [COUNTRY AND STATE OR REGION, IF APPLICABLE], subject to any mandatory consumer protection laws that apply to you.

This choice of law does not deprive you of protections that cannot be excluded under the laws applicable in your country of residence.

If you have a complaint, please contact us at souverigh@gmail.com so we can try to resolve it.

Nothing in these Terms prevents you from bringing a claim before a court or using a dispute resolution process available to you under applicable law.

23. Communications

We may contact you using the information you provide in connection with your account or order.

Order confirmations, delivery updates, and other service communications may be sent electronically.

Marketing communications are handled in accordance with applicable law and our Privacy Policy. You may unsubscribe from marketing emails using the instructions provided in those messages.

24. Changes to These Terms

We may update these Terms from time to time. The revised version will be published on this page with an updated date.

Changes will apply to future use of the Services and future orders. An existing order remains governed by the Terms applicable when that order was placed, unless a change is required by law or you expressly agree otherwise.

Where required by law, we will provide additional notice of material changes.

25. Contact Information

Questions about these Terms or your order can be sent to:

Trading name: ALAREY
Legal name of seller: ERZHAN
Email: souverigh@gmail.com
Business phone: 312 909 9055

Please contact us before sending a return so we can provide the correct return instructions and processing address. This does not limit your statutory cancellation or withdrawal rights.